Terms and Conditions

GENERAL TERMS:

Cancellations and Returns

Shipping Criteria

Generally, orders are dispatched within 72 hours from the date of order. For the lead time item customer will be communicated accordingly with the expected date of shipping. Once the material is shipped, it can’t be modified or canceled. We accept cancellation till the material is not shipped from our warehouse.

Return/Replacement Criteria

• different from what was ordered
• delivered with any defect
• missing parts or accessories
• delivered in a physically damaged condition, or
• Significantly different from the description given by the merchant

How to raise a return request?

If you have received a damaged product or an empty parcel or any item is missing from the package or for the reasons fulfilling conditions previously mentioned, you can lodge the Return Request or Complain on our mailing address i.e. “hemshiv.ent@gmail.com” with the exact image of the defective product or you can contact on our helpline number i.e.91+7383873038 within 24 hours of receiving the order. Customer Support will confirm the return request and will inform you about the Pickup Process. Please ensure that the product is in unused and original condition, including all labels, User manual, Warranty card, and the invoice along with the product.

Where to return the product?

Our courier service facilitates pickup from areas under a certain pin-code, If your area does not come in the serviceable area then you must have to courier the item to the following address:

Hemshiv Enterprise Private Limited

Block No.-192, G. H. Board, Jetpur Road, GONDAL,Rajkot, GJ 360311 IN

How to cancel an order?

In case you want to cancel your order, you need to lodge a cancellation request on our mailing address i.e. “hemshiv.ent@gmail.com” or you can contact on our helpline number i.e. 91+7383873038.

Please note: Cancellation requests can be accepted only before shipment of the ordered products. HemShiv.com reserves the right to cancel orders under the following scenarios:

• Product no longer available or temporarily out of stock
• Non-serviceable locations
• Restriction on the quantity ordered
• Problems identified by our Inspection & Quality Department.
• Incomplete or inaccurate address

Refund Policy:

If the product of your choice is unavailable in your preferred specifications or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you in the following way:

You can drop us a mail at hemshiv.ent@gmail. com stating your Order Id during mailing or you can lodge a request through a call to our Supply Chain Team at 91+7383873038. Your refund will be processed after approval. Once your refund has been approved, your money will be credited back to you in one of three ways:

• As an NEFT transfer if you paid via Bank Transfer to our account.
• As a refund via the same source that you used to pay for the order (called Back to Source, this method is available for all sellers). For example, this means that if you paid via your ICICI Debit/Credit card, your refund will be credited to the same card/account.
• If you have made the payment through QR Code/UPI through Paytm, Gpay, or any other wallet or connected bank account, then it will be refunded to the same wallet.

Once the refund is initiated from our side you will get an email confirmation and it takes max. 10 working days to credit the amount in your account. If the amount is still not reflected you may contact us in the same email id or contact no mentioned above.

Terms and Conditions

• Any Product which has been used/worn or altered is not eligible for return
• Physical damage to the box or to the product cannot be exchanged or returned
• If the return request is raised beyond the advised timeline is not eligible for return
• If returned without original packaging and accessories is not eligible for return
• If the sealed package of branded products is opened, then the return policy is voided
• Brand Packaging should be intact
• If the Product code/Model number is of your choice, then the return request is not eligible.
• Replacements will depend on the availability of the item
• The product must be in its Original Condition
• There are certain categories where, return is not possible, Please refer to Table 1.1.

Table 1.1 Categories with Return/Replacement exceptions

Warranty & Guarantee

All the materials sold in HemShiv.Com Covers General warranty terms as per OEM Policy. We support in the execution of the warranty with regards to OEM.

Mode Of Payment

HemShiv.Com Accepts 100% advance payment before dispatch through secure payment partners like Razorpay.

Security Of Payment Method

 HemShiv.Com uses the Latest Version of SSL/TSL, a robust data Security Protocol, that enables digital devices to communicate securely over the internet.

Charge-Back Options

Charge-back options are as per Payment Gateway Policy & RBI Guidelines.

Grievance Redressal Mechanism

Customers can Lodge their complaint after Sales service or any other issue at hemshiv.ent@gmail.com. Our team will get back to you within 2-3 working days.

* The above points are valid for online purchases through the website portal.

For any existing Corporate Customers Kindly Contact your assigned account manager, for any new Business Association kindly drop an email on hemshiv.ent@gmail.com